These General Terms and Conditions of Sale are concluded between, on the one hand, Galerie Chastel-Marechal SAS with a capital of € 8,000 RCS: 478 244 429 Paris – Headquarters: 5 rue Bonaparte- 75006 Paris, telephone: 01 40 46 82 61, hereinafter referred to as the Gallery, and on the other hand, customers wishing to make a purchase via the Galerie Chastel-Marechal online store, hereinafter referred to as “the buyer”.
These GTC are intended to define the rights and obligations of the Gallery and of the buyer in the context of a distance sale of goods, offered by the Gallery on the site www.chastel-marechal.com (hereinafter referred to as the “Site”), from ordering to customer service, including payment and delivery.
Certain provisions of the T & Cs include mandatory provisions of the Consumer Code and only apply to consumer customers to the exclusion of professional customers. These are provisions 10 to 13 inclusive of these T & Cs.
Galerie Chastel-Marechal SAS – RCS: 478 244 429 Paris – Headquarters: 5, rue Bonaparte – 75006 Paris,
Intracommunity VAT: FR91478 244 429
Customer service: Email address: contact@chastel-Marechal.com
Telephone: 01 40 46 82 61 Monday to Friday 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.
2 Supply and availability of goods
The Gallery offers for sale on its site works of art, catalogs, art books which are movable goods, hereinafter referred to as goods.
Offers of goods are valid as long as they are visible on the Site.
The goods are offered for sale in the following countries: France, European Unions.
3 Ordering goods
Any order placed on the site www.chastel-marechal.com constitutes the formation of a contract concluded at a distance between the buyer and the Gallery, and necessarily implies the irrevocable acceptance by the buyer, without restriction or reservation, of the Conditions. General Sales (GTC).
In order to allow the buyer to know the goods he wishes to buy before ordering them, the site www.chastel-marechal.com presents the characteristics of the goods offered for sale: artist, date of creation, number (in the numbered prints), dimensions, materials, and includes photographs of the goods.
The buyer is invited to refer to the description of each property in order to know its properties and particularities, in particular as regards the desired characteristics. The buyer can request the Gallery by email or phone for any further explanation.
Any order implies acceptance of the prices and description of the goods available for sale.
The buyer has the option of modifying his basket before final validation, this last step formalizing the buyer’s order.
The sale will only be considered final after the gallery has sent confirmation of acceptance of the order by email and after receipt of the full price by the gallery.
The gallery undertakes to honor orders received on the website only within the limits of available stocks of goods.
In the case of works of art and catalogs or limited edition or unreedited works, the goods chosen by the buyer are not substitutable with an equivalent good.
4 Placing the order
The buyer places his order for one or more goods offered for sale on the Site.The online ordering procedure includes the following steps:
1: Selection of the property (s)
The buyer clicks on the property (s) of their choice offered for sale on the Site
For each good, a detailed description of the selected item (size, material, photograph) and the sale price inclusive of all taxes appear.
2: Creation or connection to the customer account
The buyer creates a customer account or connects to his customer account by entering an email address and a password.
The creation of the customer account supposes the communication of the information necessary for the processing of the order: name and first name of the purchaser, postal address of delivery and / or invoicing, telephone and email address.
3: Shipping costs
The information communicated is displayed as well as the possible delivery methods and times and the corresponding costs. The buyer ensures that all this information is correct (contact details, delivery address, etc.) and validates his mode of delivery with the corresponding costs.
4: Validation of the order summary
The summary showing the entire Order is displayed on the “summary of your order” page.
The buyer checks the details of his order and corrects any errors.
The buyer, after having read these general conditions of sale, validates his order by clicking on the payment method of his choice.
The online payment of his order is made exclusively by credit card or Paypal. The buyer then makes the online payment for his order by providing his bank details (card numbers and validity date) and by clicking definitively.
In case of refusal of payment by the bank concerned, the order is automatically canceled.
Any order validated by the buyer on the “summary of your order” page constitutes an irrevocable acceptance which can only be called into question by the buyer in the case exhaustively provided for in the article “Right of withdrawal” of these General Conditions. .
5 Indisponibilité d’un article
Il peut arriver que le stock théorique ne corresponde pas au stock réel. A défaut de disponibilité du bien, la Galerie en informera l’acheteur par e-mail et lui remboursera, toute somme payée pour l’achat et la livraison du bien dans les meilleurs délais et au maximum dans les 14 jours à compter de la date de la commande. Le remboursement se fera sur la carte bancaire utilisée pour le paiement lors de la commande
6 Tariffs and terms of payment
The prices are indicated in Euro on the site www.chastel-marechal.com and are inclusive of all taxes (all taxes included, including French VAT at the rate applicable on the day of the order) and do not include the shipping costs invoiced. extra. The buyer must pay customs duties and other taxes due for the importation of goods into the territory of delivery.
These prices take into account any reductions that may be granted by the Gallery.
The prices are always understood excluding delivery costs; the buyer is informed of the amount of delivery costs when placing the order.
Offers of goods are valid as long as they are visible on the site, within the limits of available stocks. The Gallery reserves the right to modify the prices at any time.
When ordering, the buyer is invited to ensure that the price of the goods to which he refers corresponds to the price appearing on the updated page of the site www.chastel-marechal.com and not on an expired page to which he would have accessed through an internet search in so-called “cache” mode.
The delivery costs are indicated on the site www.chastel-marechal.com and are expressed inclusive of all charges. These costs are the responsibility of the buyer and are invoiced in addition to the sale price of the goods. The buyer will be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the buyer for the total amount of the purchase.
The goods for sale are invoiced on the basis of the prices in force at the time of the validation of the order by the buyer. The price indicated when placing the order and confirming it in the order confirmation email sent by the Gallery is the final price in euros, all taxes included, handling and delivery costs included.
However, customs fees are not included.
The data communicated by the buyer and recorded by the Gallery when ordering constitutes proof of transactions between the Gallery and the buyer.
After validation of the order by the buyer, the Gallery will send a confirmation email to the buyer to notify him that the order has been registered.
The price of the goods purchased is payable in cash, in full on the day the order is placed by the buyer. The Gallery will not be required to deliver the goods ordered by the buyer if the price has not been paid in full beforehand. Ownership of the goods is transferred to the buyer only after full payment of the price by the latter.
The transfer of the risks of loss and deterioration of the goods will be made upon delivery and receipt of the goods by the buyer.
7 Payment methods
The buyer pays for his purchases: online when ordering by credit card:
The buyer has the possibility to pay by Carte Bleue, VISA, Master Card.
The Gallery ensures the security of transactions by relying on high-performance technical solutions:
• SSL protocol: Secure Socket Layer
• the authentication certificate.
In addition to these technical solutions, there are also electronic payment controls:
• systematic authorization request
• the visual cryptogram: requested from the buyer during payment, it is written on the back of his bank card.
The buyer’s account will be debited when the order is placed. Payment is made exclusively in euros.
In case of exhausted or unavailable goods, a refund will be made. The refund will be made within a maximum period of 14 days from the date of the order.
The buyer can access his invoice on the site www.chastel-marechal.com by accessing his customer account.
The goods acquired by the buyer will be delivered within a maximum period of thirty days following the day of the order to the address indicated by the buyer when ordering on the site www.chastel-marechal.com.
If this period is exceeded, not justified by a case of force majeure, the buyer may request the resolution of the sale under the conditions provided for in Article L. 216-2 of the Consumer Code and obtain reimbursement of the costs. sums paid on the occasion of the sale.
Orders are shipped within 72 hours (subject to availability) by the DHL / FEDEX carrier or by Colissimo. The package will be delivered to the buyer against signature.
After placing an order, when the delivery is scheduled, the buyer will receive a message from the carrier specifying the tracking number of the package.
If the package cannot be delivered, if the buyer is absent during the various presentations, the package will be returned to the sender and the buyer will be reimbursed for his order, excluding shipping costs which will remain at his expense. He will have to re-order to receive the unrecovered merchandise on time.
Except in special cases or unavailability of one or more goods, the goods ordered will be delivered in one go. The buyer is required to check the condition of the goods delivered.
9 Verification of the Order on arrival and reservations to the carrier
the buyer is required to check the condition of the packaging as well as the goods upon receipt. It is up to the buyer to make the reservations and complaints he considers necessary on the delivery slip, or even to refuse the Good, when the Good is clearly damaged on Delivery.
Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, which follow the date of receipt of the goods.
The buyer must also send a copy of this letter to the Gallery and notify it of any delivery anomalies by email (email@example.com). Failure to make a complaint within the aforementioned period extinguishes any action against the carrier in accordance with Article L. 133-3 of the Commercial Code.
10 Lack of conformity of the goods with the contract
The buyer must ensure that the goods delivered to him correspond to the order. In accordance with article L217-8 of the Consumer Code, in the event of non-compliance of the goods with the specifications mentioned on the site (and included in the order acceptance email sent by the Gallery), the buyer has a period of 2 years from delivery to form by registered mail addressed to
5 rue Bonaparte
or by email at the following address: contact@chastel-Marechal.com all reservations or complaints for non-conformity of the goods delivered, with all the relevant supporting documents.
The buyer must provide, on the one hand, proof that the goods do not conform and, on the other hand, that the lack of conformity has materially revealed itself within the period of 6 months or 24 months from delivery. good, depending on whether it is used or new.
After this period and failing to comply with these formalities, the goods will be deemed to comply and no complaint can be validly accepted by the Gallery.
11 Repair of the lack of conformity with the contract
In the event of a lack of conformity, the purchaser is entitled either to bringing the good into a compliant condition, free of charge, by repair, or to an adequate reduction in the price or to the termination of the contract with regard to this good.
Initially, the consumer has the right to demand from the Gallery the repair of the good without charge, unless this is impossible or disproportionate.
As the goods are works of art, their replacement is impossible.
Any repair is carried out within one month of the buyer’s complaint and without major inconvenience for the latter, taking into account the nature of the good and the use sought by the buyer.
The buyer may demand an adequate reduction in the price or the termination of the contract if the repair of the good cannot be made within a period of one month or if it cannot be done without major inconvenience to him.
In the event of termination of the sales contract for lack of conformity, the Gallery will reimburse the goods delivered for which the lack of conformity has been duly proven by the purchaser, as well as the costs of delivery and return of the goods.
The goods will be returned by the buyer in their original packaging accompanied by the delivery note to
5 rue Bonaparte
The reimbursement of non-conforming goods will be made after receipt of these by the Gallery. The refund will be made to the bank card used by the buyer for payment.
12 Right of withdrawal
In accordance with article 9 of the directive of October 25, 2011 and articles L221-18 to L221-28 of the consumer code, the buyer has a period of fourteen calendar days to exercise his legal right of withdrawal and return, at his expense, the good (s) of his order does not suit him, for any reason whatsoever under the conditions defined below.
Procedures for exercising the legal right of withdrawal
To exercise his right of withdrawal on all or part of the order, the buyer must:
1- Notify his request for withdrawal within 14 calendar days from the date on which the buyer or a third party designated by him (other than the carrier), has received the object (s) (s) ( s) of the order (or the last good delivered, if the order relates to several goods delivered separately).
The buyer can notify his withdrawal request by completing the withdrawal form attached to the order acceptance email.
2- Then return the good (s) concerned in their original packaging in the state in which they were received by the buyer within 14 calendar days from the date on which the buyer notified his request for withdrawal to the following address:
5 rue Bonaparte 75006 Paris
If the buyer had not made any reservation within three days of delivery of the goods, the latter will be considered as having been delivered in perfect condition and therefore having to be returned. in perfect condition.
13 Effects of withdrawal
In the event of exercise of the right of withdrawal, the buyer may obtain a refund of the returned good (s) as well as the corresponding standard delivery costs (the cheapest delivery costs offered on the Site).
The refund is made on the bank card used for payment and occurs upon receipt of the good (s) subject (s) of the withdrawal or proof of dispatch of the said good (s) ( s) that the buyer will have communicated by email or post to the contact details specified above.
The costs of returning the said good (s) remain the responsibility of the buyer.
14 Personal Data
The buyer is informed that the information relating to his order is subject to automated data processing.
Pursuant to Law 78-17 of January 6, 1978, and Regulation No.2016 / 679 of April 14, 2016, known as the General Data Protection Regulation. It is recalled that the personal data requested from the buyer are necessary for the order processing and are intended for internal use by the Gallery.
The data controller is the Gallery. These personal data may nevertheless be transmitted to third parties, partners of the Gallery. Regarding the information concerning him, under the conditions provided for by the law and the regulations in force, the buyer has a right of access, modification, rectification in his space “my account”, and deletion in contacting the gallery by email: firstname.lastname@example.org and attaching a copy of an identity document.
The buyer also has a right to object to the processing of his personal data, as well as a right to object to this data being used for commercial prospecting purposes.
Finally, the buyer can define advance directives on the processing of his personal data in the event of death.
The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against bank card fraud and money laundering. The Gallery may need to request supporting documents from the buyer (identity document in the name of the card holder, proof of address, etc.). In the event that the buyer refuses to communicate these documents or information, the Gallery will cancel the order and reimburse the goods.
15.1 Definition and function of cookies
A cookie is a file that is placed on your computer when you access certain websites. Cookies allow the website in particular to store and retrieve information on the browsing habits of an Internet user or his terminal and, depending on the information they contain and the way in which the Internet user is used. they can be used to recognize said Internet user.
15.2. Types of cookies used on this website
These cookies are essential for the pages of the Website to perform their main functions.
|Store authentication details upon login. Authentication details include the username and a double hashed copy of the password. However, this use of the cookie is limited to the area of the administration console, the backend dashboard of the website.
|Indicate when you are logged in and who you are. This cookie is also kept on the front-end of the website when logging in.
|Check if cookies are enabled on the browser in order to provide an appropriate user experience for users. This cookie is used on the front-end, even if you are not logged in.
|Customize the view of the administration interface and the front-end of the website. The value represented by [UID] is the user’s individual user ID as given to him in the users database table.
|Cookie acceptance cookie
|If the cookie accepting cookies is accepted (makes the pop-up invisible)
|Language selection cookie
Third party cookies.
The Gallery uses Google Analytics to analyze the use of the Website. Google Analytics collects usage information by means of cookies. The information collected is used to create reports on its use.
|Used to distinguish users.
|Used to distinguish users.
|Used to limit the request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_ .
|Google Tag Manager
|gtm_auth gtm_debug gtm_preview
|Technical solution to manage page tracking codes.
|User ID registration. Used to identify whether the same user has logged in to the Site through different origins.
|30 secondes à un an
|Identify which Google Ads keywords the user signed in using.
The buyer can refuse the installation of cookies by clicking on the appropriate button on the prior consent banner.
The buyer can also authorize, block or eliminate the cookies installed on his terminal by configuring the configuration of the browser options on his computer.
The buyer has the right to access, withdraw and modify personal data communicated by means of cookies under the conditions indicated above.
16 Partial invalidity
The nullity or unenforceability of any of the clauses of these General Conditions does not affect the validity or enforceability of the other clauses of the general conditions, which continue to apply and remain enforceable against the parties.
17 Applicable law – Disputes
This contract is governed by French law to the exclusion of any rules of foreign law, including those designated by conflict of law rules.
All disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences, fall under the exclusive jurisdiction of the competent courts of Paris that each of the parties may seize in the absence of a solution. amicable agreement obtained beforehand.
For any complaint, please contact us
By email: email@example.com
By mail: Galerie Chastel-Marechal, 5 rue Bonaparte – 75006 Paris
By phone: 01 40 46 82 61